A confirmation email will be sent to the email address you provided when placing your order.
Once you have placed an order you will receive a confirmation email including a copy of your order invoice within 24 hours of order placement.
We do not include invoices or receipts within our gift boxes! We are aware that a large majority of our products are purchased as gifts and are often a surprise. Feel assured that the recipient will only receive the beautifully crafted Lux Box Gift. The recipient will not be sent any details about the purchase. Included in the Lux Box Gift will be the card you choose and general information about Lux Box. We never include an order invoice or confirmation with the delivery. Your purchase receipt is only ever sent via email to the purchaser and not to the recipient.
Please Contact us at Support@myluxgifts.com and our team will be happy to assist you with possible changes to your order unless any personalisation’s has been carried out or if you order has already been picked up by our courier.
That’s up to you! A free gift card is included with each gift. Enter your personalised gift message when checking out as the sender’s name is not printed anywhere else on the package, so it’s important that the card message is filled so that you get credit where credit’s due!
Yes, Lux Box Gift Boxes are hand packed in our custom boxes styled with our ribbon and cards. Our boxes are packed with care to keep everything securely in place. Please note that there might be slight variations in the product colours or designs from the pictures displayed on the website.
Should any items be out of stock (after your order is placed as this can happen), we reserve the right to swap with a suitable item of the same product. We will always take care to ensure substitutions and alterations are similar in quality and value to the product item described on our website.
Our products are only available for purchase as part of our pre-made gift boxes.
If the order is refused by the recipient upon delivery, a refund will not be issued and the order will return back to our location. The sender would need to provide an alternative recipient and re-delivery charge of AED50 will be applied.
Please allow up to 1 business day to receive a response from one of our team members.
There’s loads of ways! Please visit our contact us page for details of how to get in touch.
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You will be the first to know about all our special offers, for all the special occasions in life!